Raymour & Flanigan Reviews

I purchased a queen size bed from R&F. It has been less than an year and already two visits from the technician. It's a piece of crap that they are selling. The customer service is RUDE AF. They will make you regret your decision to purchase from them. I'll just throw this bed and waste my $1000. Please don't purchase from them. You will REGRET IT

I am very happy with the furniture and the service provided

Ann Marie was extremely helpful and very pleasant and professional to work with.

I've ordered $10,000 worth of furniture from Raymour and Flannigan since March of this year. Deliveries came in 2 separate shipments (still pending the 3rd one) which I should mention arrived about 2 hours late past the 3hour time frame I was provided. But, I understand things happen. NOW today... ottoman I waited 3 months for which was a "special order" to match the couch I purchased arrived and it was the wrong color. I spoke with a manager who was very unapologetic and stated that "that was a mess up from the factory and that special order is no longer available". So I questioned why I was able to special order it and he stated "well it was available when you ordered it but now it's not." So to summarize, I ordered something that was a special order and waited for 3 months for its arrival and since they couldn't produce it, they just sent me a different color in hopes that I wouldn't notice. All he offered me was a refund and took the delivery fee off of my next purchase. In addition, I also ordered a special order chair that was promised to me in 10-12 weeks. And when I called to check on the status of that chair, they told me it wouldn't arrive until September-October which would be approximately 24 weeks. But if I hadn't called to check on the status then I would have never known. The worst customer service I have ever experienced especially with such a large purchase.

I saw the sofa I bot on Raymour's web site and went to see it in person at a Raymour outlet. When we got there I was greeted by a very courteous & knowledgeable sales rep (Stephen M). He showed us the item I was looking at & several others. He spent about an hour of his time explaining the differences.
He in no way steered us towards any more expensive item. He had our best interest at heart and I strongly recommend him as a Raymour rep. Now I hope the sofa is just right for us. We'll see in mid July when it comes.

Everything was easy but I had to use a different credit card as your system would not take my post office box as my billing address. You should fix that. I called my credit card company and they told me the problem was at your end. It was very frustrating

Our sales representative was extremely helpful and personable. However, we found your advertising to be poorly presented in terms of defining what manufacturer's products were exempt from the sale when your banner on the website page represented "10% off under $2500 and 15% off over $2500", only to find out in the store that the furniture we wanted wasn't included in the sale. In this day and age this type of practice shows disrespect to your customers.

Our experience was good. Salesman was very helpful and we found the bedroom set we were looking for at a reasonable price. My only complaint is that my profile information was not updated as i requested and the items were almost delivered to an old address despite me providing the updated information for their computer system. Luckily, I caught the mistake upon
review of the confirmation email a couple of days later to avoid a wrong delivery.

My experience with the Waterbury, CT store has been very disappointing. The customer service is lacking in communicating with customers about the delays in delivery. Two of the managers (Sarah and Lewis) lacked empathy towards our five months of waiting for our couch to be delivered. We were told the couch would arrive in two and a half months. No one called to tell us it was not arriving on time. We called several times. Managers and customer service gave us different dates on when the couch would arrive. No one reached out to us to let us know of the delays. We will never go the the Waterbury store for furniture again :(

Very disappointed. Free delivery on mattress but if you buy box spring or frame charged. Who does buy all 3 at one time. What a scam
Been buying furniture for years there....no more

When I bought a very expensive reclining leather sofa and love seat, I would have given a 5 star review. The salesman was great. However 18 months later I would give them 0 stars if I could. My power reclining couch does not work and there is no replacement parts to fix it. So with the warranty they will credit for the couch replacement but not love seat. Credit is only good for 14 days and they have been rude and want me to make an appointment to pick out a new couch that will not match my love seat. I will never buy from them again and I will disuade anyone I know to not buy from them.

When it’s delivered I’ll review it , I ordered online , and have not seen it yet !